Customer Relationship Executive

Location - Raipur Chhattisgarh

We are looking for a Tele-caller to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for our customer satisfaction.

Roles and Responsibilities:

• Handle many inbound and outbound calls to customers and clients.
• Identify the needs of customers, resolve issues, and provide solutions.
• All service related calls to be attended and cases to be allocated to technicians, Later feedback from customer to be taken.
• Ensure you follow the customer service script provided by the company for uniformity.
• Maintain good customer relations.
• Maintain records of the conversations with the customer and analyze the data.
• Explain our product range, and answer their queries.
• Data entry of sales and service transactions.
• Executing office tasks allotted to them including printing and managing documents.
• Write and submit timely reports on performance, targets, and customer queries.

Required Experience:

• High School /Any Graduate/Post Graduated.
• Prior experience with customer service and call centers in relevant job roles.
• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving skills.
• Excellent communication and listening skills with good command over the English language.