AddressJob Description
At Nielsen, a Collector performs the collection process in order to ensure payment of invoices according to the policies and procedures in Nielsen. Collecting accounts receivable allowing its operation in terms of Nielsen cash flow
RESPONSIBILITIES
Responsible for monitoring and maintaining assigned accounts- Customer calls, and any correspondence , customer reconciliations in order to follow-up collection in a fast paced goal oriented
Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
Monitor and record customer account details for non payments, delayed payments and other irregularities (disputes)
Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in Nielsen
Scalate with Revenu Controller and CS to determine actions in conjunction with the commercial area to recover past-due portfolio resources based on internal Nielsen process
Request and support re-invoicing according with client's specifications, follow-up with revenue associate and provide any clarification
Providing customer service regarding collection issues, process and review account adjustments, resolve client disputes and short payments
Accountable for reducing delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support the Accounts Receivable Department
Dispatch invoices to the client, could be by mail, mailing or portal sites
Must communicate & follow up effectively with Client Service / Revenue Controllers regarding commercial disputes resolutions and additional actions to accelerate the collection process
Establish and maintain effective and cooperative working relationships with Revenue Associates to accelerate actions financial disputes resolution
Support Cash Applications team on invoicing reconciliation, payments identifications
