AddressPOSITION PURPOSE
JIRA administrator provides configuration and administrative support of Cloud-based Atlassian tool suite, including multiple Jira , Confluence.
RESPONSIBILITIES
- Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins
- Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
- Implement custom xml based JIRA gadgets
- Generate documentation on workflows and processes implemented in JIRA to support runbooks
- Create JIRA projects, queries and reports as required
- Understanding of Web Technologies (Cloud/Amazon Web Services, Jira, HTML, CSS, JavaScript, PHP, Java)
- Configuring & managing development & testing sandboxes
- Develops and maintains integrations between Service Now and other systems
- Creates logic flow charts and process diagrams based on client need
- Monitor JIRA databases and copy data from PROD to TEST instance, when requested
- Work with JIRA to enable custom workflows, screens, fields and dashboards
- Train end users on JIRA features during project deployments and with ongoing support
- Able to provide/ configure JIRA for manual processes
- Codes, tests, and debugs new software / applications or makes enhancements to existing software / applications and provide solutions using JIRA
- Recommend operational efficiencies, eliminate unnecessary work efforts and remove unwanted complexities
- Ensure systems are stable, available and that user issues are addressed in a timely manner
- To perform monthly audit (this is basically to revoke access from people who are not using JIRA for 2 or more months)
WHAT WE'RE LOOKING FOR
- Very good knowledge of SDLC and experience working with Agile teams
- 5+ years’ experience in supporting JIRA
- Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/BitBucket build and configure
- Provide application support for JIRA and Confluence
- Create, copy, and administer JIRA projects
- Understanding of JIRA APIs and webhooks
- Support JIRA and Confluence users
Please watch this 2 min video on IDP digital campus (195) IDP Digital Campus - YouTube
