AddressAbout the Company:
Stay Vista is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travelers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.
Diversity and Inclusion is one of our core values at Stay Vista and we aim to provide equal opportunities to our
employees and applicants for employment with regard to race,religion, colour, age, sex, national origin, sexual
orientation, gender identity, disablity or any other category. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees.
Why work with us:
We are a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.
Job Responsibilities:
- Understands and delivers outstanding customer service and support to clients before, during, and after their
travels.
- Handle escalated customer inquiries and complaints, resolving issues promptly to ensure customer satisfaction.
- Stay updated on industry trends, travel destinations, airline and hotel offerings, and other travel-related products
and services.
- Provide travel itineraries and packages based on clients' preferences, budgets, and travel requirements.
- Ensure accuracy and attention to detail in all travel plans to deliver seamless experiences.
- Establish and maintain strong relationships with travel suppliers, including airlines, hotels, tour operators, and
other travel partners.
Required Skills:
- A user-centric approach to drive higher satisfaction among guests, owners.
- Proven experience in a travel agency or tour operator, with a track record of successful sales and leadership.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of the travel industry, including travel destinations, products, and services.
- Proficiency in travel booking systems and software.
- Ability to adapt to changing market trends and customer preferences.
- Customer-focused with a commitment to delivering exceptional service.
Note: The specific responsibilities and qualifications for the position in a hospitality travel company may vary
depending on the company size, focus, and data infrastructure.
