Spec, It - Salesforce Admin

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

About Us

Nothing changes if nothing changes, which is why Baxter is transforming our global IT function—into one that will strengthen partnerships and enable smarter, more efficient and connected business processes. In the dynamic healthcare industry, we need to be ready to face new challenges and opportunities. As we learn, we must be agile and innovative to reveal new ways of working. Technology and our digital capability will help create a more efficient and innovative ecosystem to enable our employees, customers and products to drive better outcomes for patients worldwide.

We are at the critical intersection where robust IT infrastructure and networking support meets the physicians, nurses and care givers who save and sustain lives. Together, we can build upon Baxter’s rich heritage to advance the next generation of transformative healthcare innovations. Together, we can change how IT meets healthcare. Together, we are Baxter.

This is where technology fuels purpose-driven work. Where your purpose accelerates our mission.

Title: Sr Specialist, IT - CRM Services, & Portals

Location: Bangalore

Your role

The Specialist IT-CRM Product Development is responsible for supporting the development of technical solutions for Service Portals using Salesforce.com. This includes analyzing requirements, tracking development progress, and ensuring that the product meets customer needs and expectations. The ideal candidate will have a strong technical background, experience in CRM product development, and excellent analytical skills. They must also be able to effectively communicate with both technical and non-technical stakeholders and have a passion for driving innovation and efficiency.

What you’ll be doing

• Responsible for technical guidance to the Development team
• Design, and develop advanced customizations utilizing Salesforce.com and Force.com.
• Provide hands-on development to solve complex portions of applications as a “master developer”
• Responsible for ensuring overall quality of the product by performing code reviews, technical design reviews etc.
• Integrate multiple technologies with Salesforce.com/Force.com.
• Map functional requirements to Salesforce.com features and functionality.
• Disseminate best practices on solution positioning and delivery.
• Mentor junior team members in Salesforce.com technology, Force.com, Integration Technologies, and Salesforce.com best practices.
• Provide guidance to testing team on Test Approach for complex requirements
• Work with Platform Architecture team in designing complex solutions; identifying technical refactoring backlog / requirements.
• Responsible for ensuring technical performance optimization and scalability
• Collaborate with external development teams
• Interact regularly with internal business partners to understand their business and develop needed IT solutions
• Review project teams' work to ensure quality (design walk-through, code review, test results, etc.) and alignment to the processes, standards, and regulatory requirements
• Create and maintain technical system documentation
• Partner w/the validation & business teams to develop & execute validation test cases, scripts and plans.

What you’ll bring

• Good understanding in the full life cycle of the software development environment using waterfall and agile methodologies
• Ability to provide broad and deep technical leadership and cohesive design approaches for strategic efforts.
• Work closely with Architecture and System teams to define technical development guidelines and security guidelines for Salesforce based applications.
• Thorough knowledge in Apex, Visualforce, Salesforce1 and Force.com platform capabilities is a must
• Thorough knowledge in Lightning Components; LWCs; Web portal development and SF Communities
• Participate in design discussions and provide Salesforce expertise to implements standards based functionalities
• Have capability to lead a team involving onsite and offshore team on all technical related tasks around Salesforce development
• Working experience with Salesforce Integrations with 3rd party systems
• Ability to develop and hands on work during sprints.
• Experience in CI/CD tools such as AutoRabit, Jenkins, Bitbucket
• Ability to explain complex technology decisions to both technical and non-technical audiences at all levels in the organization
• Minimum of 5 years of Salesforce.com (SFDC) systems implementation experience, Salesforce.com
• Experience with various capabilities offered by the platform including Workflow, Chatter, Knowledge, Communities, etc.
• Data Migration, SSO and web services experience involving Salesforce platform

Required experience:

• Salesforce Platform: 6 years
• Service Cloud : 4 Years
• APEX: 3 years
• Visualforce: 3 years
• Integrations: 3 Years
• Community Development: 3 Years
• Lightning Component Development : 3 Years

• Certifications Administrator/Platform App Builder or Platform Developer I; PD II; Experience Cloud Certification

Preferred skills:

• Experience developing responsive UI using HTML5 toolset and libraries.
• Experience in SFDC Integration with ERP Systems

Desired Characteristics:

• Proven analytical and problem resolution skills
• Proactive responsible individual, able to set own action plans
• Ability to assign, drive, coach and mentor junior resources
• Strong oral and written communication skills
• Strong interpersonal and leadership skills

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.