AddressOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position: SME- Technical
Business: Property and Asset Management, Mumbai
What this job involves
Leading on-site operations for multiple sites across Mumbai
At JLL, we put focus on our clients’ needs, and we want you to do the same. You will take charge of all programs that we have for clients’ properties. Be it site operations, contract, procurement, financial, or team management, you’ll ensure our service delivery is at its best. You’ll also be our clients’ eye on all operational matters. Are you open to working with various teams across the board? In this role, you will promote seamless and competitive operations by collaborating with the top management and site team for both client and JLL. You will drive a spirit of collaboration to ensure that the account-based team runs to maximum efficiency, allowing us to achieve our client’s ambitions.
More importantly, you will support various client-specific programs such as technology launches, trainings, and user experience initiatives. Being at the heart of operations management, you’ll also oversee all key performance indicators in the region and make sure that the team is meeting our clients’ requirements. Among your other mandates, include system integrity audits, reports, presentations, and overall portfolio management.
Winning our clients’ trust
The role acts as the single point of contact for the client team regarding operational activities and supports regional / local initiatives by driving consistent implementation and delivery. A key aspect of this role is engagement, interfacing with the JLL team, clients, and service partners.
This opportunity is suited for a customer experience focused talent looking to progress their career in a fast-paced corporate environment.
The role and ‘You’
In this role, you will lead a team of Property / Asset management experts—while creating a working environment that promotes collaboration, performance, and personal growth. You’ll also play an essential role in boosting our talents’ career growth and employee retention through trainings and stable succession plans. Do you have a talent for inspiring others? In this role you will be at the helm of all things concerning the team’s welfare. You will help motivate the team and usher them into victory over difficult business decisions. Likewise, you will serve as an important mediator who will settle rifts and arguments should conflicts arise.
Meeting—or even exceeding—client expectation is a tall order, and this is what we strive for each and every time. We’ve gained a solid and positive reputation over the years as a customer-centric company, and your job is to uphold that level of satisfaction. You’ll maintain the consistency of our services by working closely with account leads and site teams to develop tailored and innovative solutions. Additionally, you’ll take charge of the site’s financial operations targets, process compliance and risk management.
Key Responsibilities
Ensure the delivery of all operational requirements in accordance with the clients’ scope of works
Support the implementation of operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the Sites.
Work with the respective clients and site teams to address specific operational issues
Drive initiatives such as user experience programs, JLL system rollouts, training programs/workshops and other initiatives as appropriate, through coordinating implementation and consistency across all the sites.
Implement Client specific initiatives such technology rollouts, benchmarking, best practices etc.
Actively work closely with the Finance, Engineering and Hospitality teams to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are always adhered to.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
Ensure data integrity of all systems across the sites and perform audits from time to time
Oversee and monitor SLA/KPI performance across the sites and to address issues and ensure they are meeting or exceeding target scores
Generate reports and conduct presentations as per the service delivery requirements and overall account management.
Timely Agreements are closed and monitored
Timely Invoicing and collections
Timely Audits and Trainings are conducted at sites
Others
Any other duties assigned by line manager or client.
Overseeing all building systems including fire/life safety, MEP and all critical utilities.
Ensuring the documentation of assets under asset list/ tracker.
Ensuring the documentation and checking of the assets under defect liability period and AMC/CAMC in a tracker.
Be responsible for hiring, training and development of shift engineers and maintenance staff.
Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.
Maintaining service level agreements and keeping performance indicator scores above excellence.
Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
Overseeing all vendor quotations and invoices.
Ensure proper signoffs for attendance and all the required details for cost sheet submission.
Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.
Play a key role in managing Engineering operational accounts for buildings as required and assisting in budgeting.
Recommending/implementing Asset specific maintenance, safety procedures and enforcing compliance
To ensure all the planned preventive maintenance (PPM) are being timely carried out.
Suggest and implement improvements for preventive maintenance programs as required.
Coordinating with contractors, tenants and engineers.
Maintaining service /repair contracts.
Conducting risk/root-cause analysis in case of system failures and breakdowns and creating corrective /preventive action plan.
Implementing and administering inventory control programs for purchase of parts and utilisation.
Assessing of the building operations and working towards mitigation of highlighted inherent risks.
Conducting regular inspections of operating MEP equipment systems; making necessary adjustments and managing controls as per requirements.
Ensuring compliance with applicable codes, regulations, government agencies and company directives.
Manage and maintain electromechanical / utilities services at the site with the help of technician team.
- Prepare and implement planned preventive maintenance (PPM).
- Conduct inspections at site regularly to check for risk / defects areas.
- Review work of subordinate staff and provide guidance when needed.
- Ensuring the documentation, checking and follow up of the assets under defect liability period and AMC/CAMC in a tracker.
- Be responsible for hiring, training and development of shift engineers and maintenance staff.
- Formulating suitable budgeting controls and Monitoring SLA’s & KPI’s for JLL and outsourced agencies towards effective service deliverance.
- Maintaining service level agreements and keeping performance indicator scores above excellence.
- Ensuring timely renewal of the agreement, submission of invoices and follow-ups for the payments.
- Overseeing all vendor quotations and invoices.
- Ensure proper signoffs for attendance and all the required details for cost sheet submission.
- Ensuring timely submission of client approved cost sheet to JLL office and following up for the invoice.
- Schedule monthly vendor meeting to discuss on daily matters & ensure corrective actions are taken for the same.
- Planning and implementing for energy conservation.
- Prepare monthly readings sheet with occupants and ensure all check-sheets and logbooks are being filled properly as per the schedule.
- Maintain history cards for all equipment’s.
- Attend major complaints & escalate to senior & co-ordinate with technical staff if necessary.
- Ensure work permits are in place and safe working practices /procedures are followed.
- Assist the Property Manager/ Assistant Property Manager/ Technical Manager in conducting risk assessment of the building operations and work towards mitigation of highlighted inherent risks and in conducting root cause analysis in case of system failure and breakdowns.
- Create corrective, preventive and emergency response action plans.
- Take part in evacuation Drills and be a part of ERT/QRT team.
You will be working on __site name ___, which is a ___type____, located at ___location____
Site dynamics:
Work Schedule and other details: Site team: e.g.: Property Managers, Ops Managers
Reporting:
You would be accountable to the Zonal Lead- West.
Sound like you? Here is what we’re looking for:
Being Analytical and Meticulous
Paying attention to detail and having excellent problem-solving skills is essential. Teamwork and management skills are added advantages. You must have the capacity to multitask efficiently with excellent communication skills (written and oral)
Qualifications
You will have a Degree in Electrical/Mechanical / with min 7+ years of working experience in Facility Industry /Real Estate/ Hotel or Construction Industry.
Additionally, this role requires a thorough understanding of all safety and environmental concerns as they relate to the equipment and the overall plant arena.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
