AddressJob description
Knowledge:
Working knowledge of Computers (Technological efficient)
Relevant Insurance / Reinsurance industry experience would be beneficial
Awareness of basic accounting fundamentals (debit/credit)
Open Twin Skill Set, London market experience
Primary Responsibilities
Follow all processes explicitly to ensure the secure, efficient and auditable handling of clients monies
Maintain up to date and accurate records
Own the fiscal relationship for designated clients / reinsurers. Act as the main point of contact for all matters relating to payment
Actively service accounts to a high standard and within deadlines. Ensure timely collection and payment of monies due to / from clients, reinsurers and third parties; reconciliation, chasing and minimisation of funding
Use MI to identify debtor related problems and escalate / negotiate / influence where necessary to resolve.
Review and correlate cash on a daily basis
Ensure compliance with Willis internal accounting and settlement procedures and external regulations
(e.g. FCA)
Maintain ongoing relationships with assigned Clients / Reinsurers / Third parties
Liaise with Client Service Managers and other associates as appropriate to ensure Business Unit targets met.
Escalate issues to Client Service Manager / Operations Director / Account Executive as appropriate
Adhere to standardised Group policies and procedures, Accounting and Settlement fundamentals,
including all CEM and other regulatory requirements
Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/Quality, TAT standards
prescribed by the Business Unit meeting Willis Re Servicing Standards and metrics
Manage workload / volumes and delivery expectations as per business requirement
Senior Advisor
Where required, perform accurate authorising in accordance with the Payment Authorisation Manual
Develop a sound understanding of the business process
Work independently (or with the Technical Team / AM / CSA) to manage and resolve queries from
Clients and Claims adjusters / Reinsurers, seeking assistance as required, ensuring escalation where necessary, and resolution with minimum delay
Manage workload / volumes and delivery expectations as per business requirement
Ensure adherence to compliance and operate within the guidelines of internal and external regulators. Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.
Ensure ongoing, effective relationships with stakeholders (Internal/external)
Ensure all relevant reports (Operational and Financial) are reviewed on a timely basis and relevant comments are updated
Works proactively with peer group and team members to share knowledge to achieve the best results for the clients / markets
- Experience of Insurance/ Reinsurance
- Experience Of Open Twin Skill Set ?
- Experience Of London Market?
