Service Team Leader

Job Title: Service Team Leader

Work Location: Vile Parle, Mumbai

Employment: Full Time

Experience: 6-8 Years

Job Overview:

DYD is a new business initiative and we are on the lookout for a passionate and energetic Service Team Leader for our backend and E-commerce platform.

At DYD, we are taking the car repair service experience to a whole new level. Simplifying the process while maximizing customer comfort. Integrating the latest technology to get quality results in a short time is what we aim for.

Roles & Responsibilities:

• Manage Service Van readiness on daily basis
• Daily output management from technicians.
• All customer appointment management.
• Managing customers for all queries and rescheduling appointments.
• Co-ordination with Parts Team and ensure Parts availability.
• Managing Biker for all emergency job.
• Co-ordination with Service Garage.
• Daily/Weekly/Monthly MIS.
• Problem Management.
• SV & Technicians KPI Management.
• Customer Satisfaction Index Score Management.
• Customer Complaint Solving.
• Service Garage Management.
• DYD Brand Building.

Skills Required:

• MS –Office.
• Well versed in basic use of computer.
• Expert in DMS and APP management.
• Problem Solving.

Qualification : ITI / Diploma

Reporting to Service Manager

Interested candidates can also send can their resumes directly to hr@dydindia.com