AddressMarkem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Identify and improve workforce productivity by anticipating and eliminating potential delays through planning, scheduling and coordination of service resources for preventative maintenance and ad-hoc break fix.
What you will do:
- Daily co-ordination, dispatch and monitoring of inbound and outbound service calls to service engineers through workforce management system / Service Manager
- Priority call allocation for A, B and C customers
- Liaising with customers regarding job updates, service invoice enquiries, scheduling installation times, parts enquires and assisting with all service related matters.
- Liaising with service engineers regarding call status progress and updates
- Ordering and quote management for spare parts
- Assisting to collate and process all service dockets from service technicians
- Daily invoice processing to achieve KPI targets
- Work closely with the other team functions regarding parts ordering, warranty support and equipment sales and installations
- Provide accurate and timely reporting
- Requisite all necessary parts, equipment, services and documentation to perform the maintenance work
- Collaborate with technical service supervision/ manager to schedule manpower and resources for the most effective preventative maintenance route and schedule
- Generation of service invoice from service report
- Work with technical service manager to identify service contract opportunities
- Follow up with existing customers for contract renewal
- Providing back up to other CRM functions as needed
- Identify and recommend areas of improvements
- Keep technical service manager informed of abnormal or critical situations
- Work with Technical Service Manager to establish, maintain and improve the
- Maintenance Planning and Scheduling business flow processWhat you need to have:
- Strong organizational and prioritization skills
- Excellent communication skills – both written and verbal
- Excellent customer service skills
- Have good problem solving skills
- Good technical aptitude i.e. printers and parts
- Be able to work under pressure and to tight deadlines
- Must have an attention to detail
- Must show initiative, be flexible and adaptable
- ERP / Planning system experience preferred but not essential
- Experience 0 - 3 years of relevant work experience
- Work experience in coding industry is an advantage
You’ll only be the right candidate if you are aligned to our values and culture:
Collaborative entrepreneurial spirit
Winning through customers
High ethical standards, openness and trust
Expectations for results
Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you
All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age and genetic information.
#LI-DNI
Work Arrangement : Hybrid
Salary Range : -
We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact krastogi@markem-imaje.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.
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This position may be located in: APAC : India : Rajasthan : Bhiwadi
Sub Division : Direct Distribution India
Job Requisition ID : 54221
Job Function : Customer Service
