Service Now Engineer

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

About The Opportunity

FCM Asia is an Equal Opportunity Employer searching for talented, driven people who have a desire to build a rewarding career in a company that loves to celebrate your success! We work in a team work environment where we maintain a favourable working relationship with co-workers in all departments to foster a culture of trust and mutual respect.

By joining the team, you'll discover first hand why we're recognised around the world as an outstanding employer. In addition, our company founder strongly believes the success of our business relies on the success of our people.

Key duties & responsibilities:

• Communicating technical problems and solutions to both technical and non-technical audiences.
• Consulting with business analyst/project manager to develop appropriate technical solutions.
• Documenting and gain acceptance / approvals of selected final solutions.
• Executing technical solutions in capacity as a ServiceNow lead, subject matter expert.
• Coaching and advising other Developers/ support engineers
• Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, flow designer, and custom Service Portal widgets
• Ensure proper operation and configuration of the platform through testing and validation.
• Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment.
• Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance.
• Advance the maturity of the environment by researching and implementing new tools and technologies.
• A highly organised nature with high attention to detail
• 3+ years of experience as a developer on the ServiceNow Platform
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc.
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular.
• Ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integration.
• Understanding of Flow Designer development and administration best practices. Making use of ServiceNow endorsed spokes and actions.
• Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction
• Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors
• Able to work autonomously with minimal supervision

Working & Collaborating in a team environment

We’d love to hear from you if you have...

Are you ready to elevate your career in travel management? Apply with FCM today!

Back to search results

Apply now

Refer a friend