AddressAbout Client: It's is the largest industrial manufacturing company in Europe, and holds the position of global market leader in industrial automation and industrial software.
No. of Requirements - 12
Education: Any Graduate
Experience:- 0-3 yrs
Job Role:-
- Customer Service Guide preparation and ongoing maintenance.
- Preparation of and conducting regular Service Review Meetings.
- . Inventory Management.
- Portal Management. Incident, Change & Billing Escalation Management.
- Performance Report, Service Improvement Plan and Corrective Action Tracking.
- Creation and Maintenance of the Customer Service Tracker ensuring all target resolution times are met through direction of CFT’s or escalation.
- C-Sat tracking & analysis to foster Continual Service Improvement..Ad Hoc support as directed by Management.
- To liaise with all relevant departments e.g.,Commercial, Sales, and Customer Service Operations to ensure commitments / quality targets are met Skills/Experience: Must Have Skills:
- Required minimum of 1 year experience in any customer facing role.
- Good written and verbal communication skills
- Good interpersonal skills.
- Proficient analytical thinking and problem solving.
- Self-starter Positive Attitude, Takes Ownership.
- Capable of working in or managing cross functional teams.
- Fluent English (written and verbal)
- Good knowledge of MS Excel and MS PowerPoint
- Ready to work in 24*7 shifts.
Salary Budget: 40 NTH
Designation:Service Desk Executive
Location: Jhansi
Employment Type: Contractual
Payroll: - Lobo staffing Solutions Pvt. Ltd.
Apply For This JobJob Summary Posted On:
24-Feb-2024
Function:Communication
Industry:IT Hardware & Networking
Location:Jhansi
Employment Type:Full Time
