Service Delivery Executive

Service Delivery Associate
Job Group Service Delivery
Employment TypeThird Party Payroll
LocationNew Delhi
Job Title Service Delivery Associate
GradeOE3
Salary Range Salary + Performance Linked Incentives
Reports ToTeam Leader Service Delivery
Family Summary/Mission:
Responsible for receiving inbound calls at vHealth Contact Centre and driving customer experience.
Position Summary/Mission:
Responsible to answer incoming calls from customers
Identifying customers needs, clarify information, research every issue and providing solutions.
Managing large amounts of inbound calls in a timely manner
Build sustainable relationships and engage customers by taking the extra mile.
Fundamental Components & Physical Requirements:
Strong phone and verbal communication skills along with active listening.
Ability to multi-task, set priorities and manage time effectively.
Background/Experience Desired:
Previous experience in a customer support role.
Experienced telemarketing/tele-caller preferably from insurance industry
Educational Requirements:
Graduate preferred, Not Mandatory
Min education 12th Pass