Service Account Manager (Sam)

Key Deliverables

• Implementation the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
• Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance
• Identify and Deploy Measures to Improve Service Levels
• Develop & Nurture Relationships with relevant people at Client Organization.
• Identify opportunities to shore up recurring revenue opportunities

Skills Required

• Customer Focus and Customer first attitude
• Reasonable Commercial, process and Business Awareness
• Perseverance and go getter attitude.
• Collaborative relationships building & working
• Effective Communication and Impact
• Self-Management and Personal Development.

Educational Qualifications

• Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience

• 6- 8 years of technical operations and Customer Facing experience.