Senior Software Developer - Servicenow

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.

The ServiceNow Senior Developer is responsible for the design, development, and implementation of complex ServiceNow solutions. This includes working with business stakeholders to understand their needs and to develop solutions that meet those needs. The ServiceNow Developer will also be responsible for maintaining and enhancing existing ServiceNow applications, as well as troubleshooting and resolving any issues that arise.

If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!

Key Responsibilities

• Design, architect, develop, and implement complex ServiceNow solutions.
• Work with business stakeholders to understand their needs and develop solutions that meet those needs.
• Maintain and enhance existing ServiceNow applications.
• Troubleshoot and resolve ServiceNow issues.
• Stay up-to-date on the latest ServiceNow features and functionality.
• Mentor and train junior ServiceNow developers.
• Contribute to the development and implementation of ServiceNow development standards and best practices.
• Working with a team of business analysts to identify and document business processes that can be automated using ServiceNow.
• Working with a team of IT Operations engineers to integrate ServiceNow with other IT systems, such as monitoring and ticketing systems.
• Working with a user experience mindset to develop and deploy solutions for customers.
• Participating in agile planning ceremonies to help define and prioritize ServiceNow work for the upcoming sprint.
• Developing and testing ServiceNow solutions in accordance with the Agile methodology.
• Deploying and supporting ServiceNow solutions in a production environment.
• Monitoring ServiceNow performance and troubleshooting any issues that arise.
• Sharing knowledge and best practices with other team members through code reviews, pair programming, and training sessions.
• Must be self-directed with proven ability to make mature decisions supported by thorough data and process analysis.
• Mentor and train junior ServiceNow developers.

Qualifications & Experience

• Degree in Computer Science, Information Systems, related field, or equivalent work experience
• 5+ years of experience in ServiceNow development and implementation.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus
• Experience with some of the following ServiceNow modules:
  • IT Service Management (ITSM)
  • IT Operations Management (ITOM)
  • IT Asset Management (ITAM)
  • Service Portal
  • Governance, Risk and Compliance (GRC)
  • HR Service Delivery (HRSD)
• Experience with ServiceNow Flow Designer and Service Catalog
• Experience with Agile development methodologies
• Excellent problem-solving and analytical skills
• Strong communication and teamwork skills
• Experience with ServiceNow integrations
• Experience with ServiceNow reporting and analytics
• Experience with ServiceNow scripting languages
• Experience with ServiceNow performance tuning and optimization
• Experience with ServiceNow family release upgrade
• Experience with ServiceNow CSDM framework
• Experience with ServiceNow security and compliance
• Experience with ServiceNow Workspace development a plus
• Experience delivering technology within a life science setting a plus

#HYDIT #LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.