Address Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Designation : Senior Spare Sales Engineer - MVR Business
Qualification : B.Tech Mechanical
Roles & Responsibilities:
- To manage and respond timely on customer calls for MVR through out India.
- To attend the site for commissioning & customer complaint
- Ensure the service call attendance and resolution at the site within the predefined timeline
- Supporting customers through technical and administrative activities
- Understanding customer needs and concerns
- Providing a high level of customer service
- Preparing and submitting service reports
- Providing technical direction to the team.
- Providing the installation, operation and maintenance training to internal and external customers
- Participating in the training of new team members.
- Suggesting the adequate spare part for stocking at the site to minimize the machine downtime
- Supporting spare sale team in Projections and ordering from the customer for the spare sale in MVR Business
- Supporting the Aftermarket spare sale team to maximize AMC coverage in MVRs
- Close coordination with factory team to ensure timely availability of spares on site.
- Supporting spare sales and execution team for payment follow ups.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
