AddressRoles and Responsibilities:
Information Security - Client Assurance Service Management
- Coordinate Information Security support for prospect calls, ensuring swift responses in competitive scenarios.
- Manage the On-Call rotation schedule and Jira requests, ensuring proper ticket handling and effective communication with stakeholders.
- Handle initial assignment and reassignment of tickets, ensuring closure and professional engagement with the Security Analyst team.
- Coordinate client assessments, develop Project Plans, and review due diligence questionnaires.
- Communicate effectively with customers, promptly closing tickets with clear and professional responses.
- Identify and capture risk concerns, mapping audit evidence to NIST controls.
- Own all tickets coming into the client assurance portal, managing SLAs and completion of requests, including third-party risk and Vendor management reviews.
- Ensure all activities are properly documented, tickets are communicated professionally, and documentation is organized efficiently.
- Develop and document processes for the entire team, managing adherence to evolving requirements.
- Oversee day-to-day activities of the Client Assurance support resources, including Service Management and Security Analyst functions in the US and India.
- Work with HR, Compliance, Legal, Sales, and Engineering to ensure the team has the latest information for successful third-party audits.
- Own the tooling and management of processes related to Jira, Loopio, and other reporting or Audit tools, ensuring continuous improvement for the overall Information Security function.
- Responsible for new hire training and ongoing, up-to-date training for the larger Enterprise security team to meet compliance requirements.
- Assist with required governance, risk, compliance and audit tasks or activities such as assisting with audit evidence collection e.g., SOC2, SOC1, PCI, etc.
General Responsibilities
- Organize and update content on the Information Security page, facilitating access for new employees.
- Organize SharePoint folders for easy access to Service Management information.
- Review and update Client Assurance Standard Operating Procedure, ensuring alignment with the team's evolving needs.
- Schedule and lead monthly RFP meetings, providing guidance on process changes.
- Update the Client Assurance section of the weekly Control Report and present relevant information during management calls.
- Identify ongoing training for team members, staying informed about security conferences, and educating the team on relevant tools.
Requirements
- Strong Communication (Verbal and Written) and presentation skills.
- Self-Starter that can effectively operate at a high level under limited supervision.
- Bachelor's/master's in engineering/Cybersecurity or equivalent.
- CISA, CISM, CISSP certifications would be an added advantage.
- Knowledge of NIST Risk Management Framework (RMF), GRC tools.
- Ability to prioritize tasks, make quick decisions, and a strong understanding of security controls and governance.
- 3 - 6 years of experience in a client service or ITGC auditee/auditor function handling complex requests and audit responses.
- Previous management experience would be a plus.
- A strong understanding of cybersecurity principles, concepts, and best practices.
- Familiarity with compliance frameworks or standards such as NIST, GDPR, SOC 1 and SOC 2, and PCI DSS service providers is an added advantage.
- Ability to understand prioritize and escalate tasks to resolve issues quickly and make decisions.
