Senior Associate, Sales Engineering Operations

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena:

• We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
• We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.
• We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
• We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
• We know that financial security is important.  We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.
• We realize time away to recharge is non-negotiable.  We offer flexible paid time off!
• Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.

How You Will Contribute:

Reporting to the Manager, Field Systems Engineering Operations, as a Senior Associate, Sales Engineering, you will work performing Sales Engineer (SE) activities as part of Global System Engineering Support Center to support Global customer projects & bid activity.  You will use your deep technical knowledge and expertise to partner with and support different Regional Sales Engineering teams in the region to develop high value Ciena optical and networking proposals that accurately address specific customer technical needs. You’ll be actively involved in all pre-sales activities, such as customer presentations and demonstrations to articulate use-cases, designing and validating solutions, providing technical consultancy, and working on RFx with the objective of fostering the sales cycle.
 

• You will perform Solution Designs, Link Engineering and simulations to validate network designs on Ciena proprietary network design tools, proactively and accurately identify prospect pain points while proposing creative solutions.
• You will work on various RFx deliverables such as Link Engineered Design, BOQ, Product SOC responses and Technical Solution Documentation.
• You will be accountable for the development of custom presentations and demonstration of use-cases and value to prospective customers and configure and setup labs to showcase different product features and functionalities.
• You will collect the latest features in solutions and technologies and identify relevant insights to be shared with the Product Line Management and SE leadership teams.
• You will partner with different technical teams to address specific validation and consulting requirements, achieving the best fit for our customers of our Optical, Metro & Edge Networking hardware and software.
   

What are we looking for:
The right candidate must have the hunger to continuously learn, develop, implement, support, and propose industry leading technologies and solutions in the areas of Optical Transport area. You must be a self-motivated engineer with the ability to plan and execute a technical project end-to-end.  You must have a positive attitude and the aptitude to learn then adjust quickly to overcome technical and business process challenges.

You will collaborate mainly across Global Sales and Pre-Sales Engineers, in addition to the global R&D, CTO, PLM, Partners and NPI teams. 
 

What Does Ciena Expect of You?

• Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
• Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.

• Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
• The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
• Relationship builder – with an ability to influence, you’re able to get work done through others.
• A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves:

• Solid understanding in fibre optic transmission systems (OTN/WDM)
• Technical knowledge in data networking including understanding of IP/Ethernet and other data networking protocols
• Technical knowledge of network management systems
• Proven ability to work in a team-oriented environment
• Ability to respond to RFP’s and communicate technical quotations accurately
• Highly motivated technical individual that desires to work on application of advanced transport architectures
• Ability to understand customer needs and use technical expertise to develop customer solutions
• Bachelor’s degree in Telecommunication, or Electrical Engineering coupled with extensive experience in the telecommunications industry.
• Expert in architecting multilayer transport/IP and carrier Ethernet Networks with knowledge of:
  • Fiber optics transmission systems, OTN, Coherent transmission, ROADM technology, DWDM link engineering, Layer-0 Control Plane, Layer-1 Control Plane etc., telecommunication networks and network management system.
• Understanding of the applicability of NBI Open APIs, ONF transport API model, SBIs (Netconf, Open Flow, etc.)
• Detailed understanding of network deployments and architectures and an understanding of backbone long-haul transport, metro DWDM, optical evolution and packet transport
• Ability to travel
• 2-7 years of telecommunications industry experience

Assets:

• Good degree of presentation, interpersonal and communications skills
• Ability to develop customer relationships and work well with customer
• Flexible individual that can handle multiple tasks
• Team player
• Good knowledge of computers and application programs (e.g., MS Office)
• Flexible, able to handle multiple tasks.
• English language is mandatory