AddressThryve Digital Health LLP is an emerging global healthcare partner that delivers strategic innovation, expertise, and flexibility to its healthcare partners. Being a US healthcare conglomerate captive, we have direct access to deeper insights that help us accelerate our learning process and keeps us ahead of the curve. Thryve delivers next-generation solutions that enable our healthcare partners to provide positive experiences to their consumers.
Our global collaborative of healthcare, operations, and IT experts creates innovative and sustainable processes for our clients, which keeps the ever-evolving consumers engaged and assists them in managing the future of their healthcare better. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. Thryve is an equal opportunity employer and places a high value on integrity, diversity, and inclusion in the organization. We do not discriminate on the basis of any protected attribute. For more information about the organization, please visit www.thryvedigital.com
Role Summary:
To drive the Major incident in the effective way and control the ongoing issue with proper plan &Timelines.
Experience in running the Major Incident across all Vendors
Excellent Communication skills
Proven experience as Major Incident Manager & should have ITIL exposure.
Proven experience in handling the Bridge calls.
Sound working knowledge on ITIL and infrastructure support processes.
Broad technical knowledge with a general understanding of infrastructure, networking, application platforms, databases, and client platforms.
Experience Required:
Expected 3 to 5 years of experience as a Major Incident Manager .
Monitoring regular Incident’s measurements
Overall, Owner of the Handle Incidents Process and responsible for RCA as per the contract
Managing Critical situations, Major Incidents and high severity incidents, drives their resolution from the beginning to the end
Driving and monitoring the efficiency and effectiveness of the Incident Management process and making recommendations for improvement
Ensuring all the application teams are following the ITSM process during the incident resolution
Supporting and nurturing KB improvements and process improvements
Being accountable for the outages by providing workaround or permanent fix
Accountability for the integrity and validity of the documented incident and request fulfillment process
Good to have:
ITIL V3 or V4 fundamental certification
Shift Details:
Expected work in 24/5 shift and weekend on call shift based on business requirement.
