Sales Operations Analyst

Sales Operation Analyst At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things ! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose. Job Summary

• Working closely with the Sales Operations Manager, sales team and finance you will be responsible for ensuring that client deals are closed in an accurate timely fashion, ensuring full compliance with all of our business processes.
• You will be accountable for generating client documentation via our business systems, after establishing that technical and financial governance has been adhered to.
• Your role will interact with various other departments, in order to pass client projects smoothly through our various systems, so that each relevant team receive all of the information they need to successfully initiate, deliver and invoice the project.
• You will be responsible for monitoring and distributing inbound tasks amongst the team.
• Our department have strict SLA's and KPI's which are key business drivers, so performing in a consistent, timely, accurate and meticulous manner is essential.
• The Sales Operations analyst role provides a great opportunity to very quickly gain insight into all aspects of Ensono's business, as your role will allow interaction with key departments including Finance, Sales, Project Management and Solution Architecture. The natural path for this role is to become a Sales Operations Analyst.
• You will be responsible for the day to day administration of Sales documentation, contracts, and creation of projects in our finance system.
• You will be responsible for the administration of time tracking and billing for our consultancy projects.
• You will receive full on the job training in our business systems by our current experienced team members and any other required training such as reporting & advanced excel.
• You will be measured on the accuracy and speed of your work via system reports and dashboards, and incentivized in line with this performance.
• The ideal candidate for this role should have a high level of attention to detail, strong numeracy, good customer service skills, be highly self motivated and be a very strong team player.

Key Responsibilities

• Monitor Sales Operations inbox and job queue
• Send Client Documentation via docusign
• Close client opportunities in our internal systems
• Create purchase requests
• Ensure accuracy of client projects reaching finance and project management
• Create and circulate non-disclosure agreements for approval
• Maintain Salesforce accuracy
• Create project codes in our finance system
• Understand the client contracts and replicate them in salesforce with milestone creation and forecast them accurately for revenue recognition
• Ensure that our systems are updated in line with client documentation
• Save contractual documentation and verify that document links are updated in Salesforce
• Complete regular audits of internal electronic documentation to validate that contracts are correctly saved and named
• Provide administrative support to sales team
• Assistance with monthly utility billing
• Billing initiation

Required Knowledge

• Good understanding on order booking procedures
• Good understanding of administrative procedures
• Good knowledge on revenue recognition procedures
• Understanding on the project management
• Hands on knowledge of Salesforce
• Intermediate Excel Skill (Pivots, all basic formulas, Charts)
• Strong attention to detail
• Knowledge on CPQ quoting process
• Process automation knowledge
• Preferred knowledge of Sales Reporting Process and building analytics on Sales data

Required Skills

• 6+ years of experience of working in order management/ OTC profile with leading IT Consulting Industry
• Intermediate to advanced in excel
• Strong problem solving and analytical skills including ability to analyze data, identify insights and inform decision making
• Ability to analyze complex data and present information in a simple and logical way
• Ability to document processes and procedures in a clear, concise, and logical manner
• Ability to multi-task with accuracy and work well within the agreed time
• Ability to work proactively in a customer-focused team environment
• Ability to work in an organized and efficient manner without close supervision
• Financial deal modeling
• Good time management
• Excellent written and oral communication and interpersonal skills

Why Ensono Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.