Address Oro helps unlock the potential of idle gold in Indian households. It connects financial institutions with users to provide higher access and the right information at the lowest cost.
We intend to eliminate the unfairness in how most financial systems function today. We fuel aspirations and ambitions and help people realise their dreams through Gold-Loans.
At OroSafe, we aim to provide a highly secured and a tech-driven locker vaults at modest prices, further unlocking various potential benefits for customers
As a Relationship Manager, you will have to drive relationships with existing customers/partners, bank branches and build new strategic alliances with NBFCs/Banks. You will also work as a part of the lender partnerships team, where you will be responsible for liaising and engaging with partners to ensure best in-market products and experience for our customers.
The Role - Relationship Manager
Own utilisation for locker facilities by maintaining a deep knowledge of company products and services.- Conceptualize and implement New customer acquisition strategies for the gold storage facility while maintaining strong relationships with existing clients.
- Ensure high Cx retention % with the storage facility from the existing customers
- Work with the management on experiments to drive sales/acquire new users through newer channels and implement the same
- Drive marketing campaigns created by Marketing and digital teams to drive user acquisition; and give feedback to improve and iterate the process
- Develop SOPs for strong relationship management that can be implemented across the organization
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Upselling and cross-selling products/services to clients.
- Resolving complaints and issues efficiently and in a timely manner.
- Meeting sales/revenue targets while ensuring client satisfaction.
- Act as a liaison between Oro and our strategic partners by developing trust, maintaining regular communication channels, pitching new products and resolving any issues
- Maintain relationship and coordinate with Lender Branches for smooth operations and resolving issues
- Review the market landscape to ensure our offerings are always competitive
- Work on onboarding new projects, partners and business models to enrich Oro's current business
- Understand partner requirements and align internal teams to meet expectations
- Negotiate schemes and improve process efficiencies with the bank
Skills & Requirements
Must haves
2+ years of experience business development /strategic alliances /banking partnerships/ key accounts manager or similar competencies
- Comfortable with financial concepts and numbers
- Ambition to work with startups and be comfortable with ambiguity
- Proactive approach and high degree of independence
- Highly focused and detail oriented
Excel proficiency
Qualifications
- Bachelor's Degree + MBA (preferred but not mandatory)
- Brownie points if you have worked in another fintech startup managing relationships with Banks/NBFC
- Proficiency in local language is a must
