Receptionist

Job summary
2+ years experience in hotel receptionist or guest services roleProficient in Microsoft Office Suite and other necessary computer programsFluency in English
Job seniority: associate level
Responsibilities
• Greet and welcome guests in a professional and friendly manner• Check guests in and out of the hotel• Answer phone calls and provide information to guests• Handle guest complaints and provide solutions• Ensure guest satisfaction and handle any requests or inquiries• Maintain a clean and tidy reception area• Assist with administrative tasks such as booking reservations and managing payments• Coordinate with other hotel departments to serve guests efficiently• Handle cash and credit card transactions• Follow hotel policies and procedures
Requirements
• High school diploma, GED, or suitable equivalent• Solid written and verbal communication skills• Ability to maintain a positive, friendly attitude even under high pressure• Excellent organizational and multitasking skills• Professional attitude and appearance
Key Skills Needed
• Proficient in Microsoft Office Suite and other necessary computer programs• Fluency in English• Excellent organizational and multitasking skills• Solid written and verbal communication skills