AddressID : 2263
Experience
8 - 10 years
Location
Pune
About Clarion Technologies
Clarion Technologies is an IT services company providing customized software solutions to small & medium businesses globally in a broad spectrum of industries. With 20+ years of expertise in Digital Transformation, we help our customers to improve their business performance significantly. With cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable, and Secure software solutions. We are certified as a CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch. -head office in Pune, India, we have two state-of-the-art delivery centers in Pune and Ahmedabad.
About The Role
Job Responsibilities
- Minimum 5 years of experience in Software & IT sales, with a proven track record of success.
- Proficiency in call auditing methodologies and performance analysis.
- Strong understanding of sales protocols and effective communication techniques.
- Experience in designing and delivering soft skills training programs.
- Advanced certification in training and development is preferred.
Job Requirements
- Conduct thorough audits of recorded calls to ensure coverage of all Business Advisors (BAs).
- Utilize a structured evaluation framework to assess call Quality and compliance with sales protocols.
- Analyze call data to evaluate BA performance across various parameters.
- Identify patterns and trends to highlight areas for improvement.
- Provide personalized feedback to BAs based on call audit findings.
- Prepare comprehensive reports for management, summarizing team performance and recommendations.
- Analyze audit results to identify training needs at individual and team levels.
- Develop a training plan aligned with organizational goals and sales targets.
- Design and facilitate engaging training sessions focusing on soft skills development.
- Utilize various training methods to cater to different learning styles.
- Work closely with the training department to integrate TNI plans into the broader training strategy.
- Ensure alignment of training content with business objectives and sales strategies.
- Review and update sales processes and Training content based on feedback and industry best practices.
- Foster a culture of continuous learning within the sales team.
- Utilize CRM and data analysis tools to gather insights from call data.
- Interpret data to identify sales trends and opportunities for improvement.
- Update training materials regularly to keep them current and relevant.
- Implement feedback mechanisms to assess the impact of training programs.
- Facilitate open discussions and feedback sessions post-training to encourage continuous learning.
- Advanced certification in training and development, especially in soft skills training.
- Demonstrated ability to design and implement effective training programs.
- Strong facilitation skills with the ability to engage adult learners.
- This role offers a dynamic opportunity to contribute to the success of our sales team through meticulous quality auditing and targeted training initiatives. If you are passionate about driving sales excellence and fostering a culture of continuous improvement, we encourage you to apply.
