Program Manager

2/22/2024

Operations

Noida UP - IND

Competitive

Company Overview:
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services.
Experience Required: 8-10 years.
Job Description:

• End to end Project Planning and Coordination (Activities and Resources)
• Responsible for overall project processes and deliverables
• Project onboarding, daily tracking of performance, proactive communication and escalation management
• Drive the highest level of customer satisfaction and be a customer referenceable account.
• Issue identification, resolution and stake holder management
• Project kick-off, weekly governance, documentation, reports and dashboards
• Partnership with customers and stakeholders with a customer focused mindset
• Process and Service Improvement and Identification of new business opportunities
• BGV, Compliance, training and onboarding as per customer process
• Timely escalation to internal teams to take necessary actions.
• Timely invoicing, collection of payments, billing data to be sent on the 1st working day of month to customer.
• Daily status reporting to SDM
• Quality control, Knowledge Management and Best Practices sharing.
• IT Operations and Service Operation
• Handling Change Request in Project Management
• Maintain Project documentation and course folders, SLA, PMS

Skillset:

• Bachelor of Technology in Computer Science or related field
• Information Technology Infrastructure Library (ITIL) Certified
• PMP or Prince 2 certified (good to have)