Product Expert Concur

Product Expert Concur

Hello. We’re Haleon. A new world-leading consumer health company. We’re shaped by all who join us and together we’re improving everyday health for billions of people.  We do this through a unique combination of deep human understanding and trusted science which allows us to grow and innovate our global portfolio of category-leading brands including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum.

We’re creating a culture that’s uniquely ours, combining passion, knowledge and expertise to build a strong and successful business.  This is an exciting time to join us and help shape the future.

We operate across global markets and deliver technology through centralised and distributed teams.  As a new company, formed by separating from GSK, we’ve been able to deliver significant transformation into a cloud first organisation but there is much still to do.  Our technology teams span a number of areas:

About this role : -

The Concur Product Expert with the Product Assurance team within the CTO organisation, will work mainly with Procurement & Finance business teams, Tech Product teams and 3rd parties to ensure proper technical design, implementation, and support for Tech solutions\products. The Product Expert also partners with other Tech teams across CH Tech for the architectural set up, system integrations and deployment of Tech products.
The Product Expert will provide technical guidance and advice to both the Finance & Procurement Product Manager and Head of Product Assurance as part of solutions-fit and options assessment (Viability, Desirability, Feasibility) with a focus on feasibility. They will have technical expertise in the areas specific to the product domain they are working and be accountable for technical artefacts such as systems requirements, solutions design and security & privacy reviews.
Key Responsibilities

• Technical Configuration/Customization: Work with third party solutions providers, developers and CH Tech Technology/Platform partners to conduct technical configuration/customization of solutions that meet our customer’s needs and above all provide a great user experience to our employees.
• Product Domain: Understand the product domain from a technology perspective but also understand how the technology adds value to the adjacent business processes & areas and helping to manage & assess incoming demand as part of a product backlog.
• Governance & Product Assessment: Take part in technical governance and oversight of product development across a product domain. Support Product team in the assessment of technology solutions and collaborating with vendors to influence future extensions of their product.
• Integrations: Ensure data passing from upstream / downstream systems (e.g. SAP ERP) through integration is efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting.
• Change & Release management: Manage change activity, including Software as a Service delivered change & high adoption of product features, into the production service in a compliant and efficient manner.
• Process Improvement: Drive ongoing product and technical improvements adopting a mixture of delivery methodologies where appropriate – but focusing on Value to the customers (i.e. our employees) and opportunities to making their lives easier through both process & system simplification & optimisation.
• Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements e.g. GxP, SARBOX and that Tech continuity plans are in place for all business-critical products.
• Data Protection: Develop a sound knowledge of Haleon policies and processes regarding protection of sensitive data.

Qualifications & Skills

Extensive experience with Concur (& related systems) configuration and IT project management, system consulting & business analysis

• Deep content knowledge of respective functional area (business operating models, processes & products), e.g. expenses management
• Knowledge of end to end expenses management & Cross Functional processes in a large global organization, including third party systems used to deliver them
• Track record in successful Concur product roadmap development, Concur solution design, product delivery and service management.
• Track record in delivering business impact through process and Tech enabled solutions.
• Experience of working with third-party vendors, in particular Tech/BPO outsourcing
• Excellent relationship management, strong influencing and communication skills
• Understanding of IT service management for a complex, global service.
• Understanding of Product Management through Agile Software Development, toolsets experience in Scrum, Kanban, SAFE desirable.
• Understanding of current & future technology trends and how they can be applied to improve product \ tech solution offerings, as well as user (employee) experience.
• Experience working with diverse teams (countries and cultures) effectively.
• Technical Degree (Software Engineering, Information Technology, Computer Science)

Preferred Qualifications & Skills
Previous experience working in the IT/Tech organization of a global FMCG company

• Knowledge of Microsoft Data Platform including Power Apps and Power BI.

Knowledge of SQL queries, reporting, changes, and Oracle/SQL Server database administration.

Diversity, Equity and Inclusion

At Haleon we embrace our diverse, global workforce to create an inclusive environment that celebrates our unique perspectives and experience.  We pride ourselves on the curiosity and camaraderie of our team and promote fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.