Process Specialist-Life Insurance Admin

Responsibilities Responsible for highly complexity transactions.
. Manage day-to-day complex transactions
. Provide subject matter expertise on complex issues
. Ensure SLA targets are met
. Preparing training plan and work instructions.
. Train New Hires
. Identify and communicate opportunities for continuous process improvement
. Use existing knowledge base to provide a customer root cause analysis.
. Manage escalations.
. Create and enhance the Knowledge base.
. Support TLs in Change Management
Preferred Skills: Domain- Insurance- Life Insurance

Experience: 0.00-0.00 Years