Process Executive - Customer Service Representative

Responsibilities o Should have good command and Fluency over English and Hindi + Any other regional language will be added advantage.
o Good knowledge and relevant experience on Direct taxation process and clauses. Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
o Excellent communication skills to attend/resolve client issues on calls/chat/mail.
o Excellent verbal, written communication, interpretation and active listening skills
o Ability to quickly and efficiently assimilate process knowledge.
o Effective probing & analysing skills and capable of doing a multi-tasking of voice & data entry.
o Should be comfortable working from office.
o Being proactive and show the utmost respect for customer's time.
o Good time management, ensuring all contacts with customers add value.
Additional Responsibilities: . Qualification:: B.Com,M.Com,BBM,BBA
. Time:: 8am to 8pm(Rotational Shifts)
. Number of days working:: 6 Days (1 day rotational off, apart from Sunday)
. LOP:: Mysore
. Experience level:: 0 - 1 year
Preferred Skills: Customer Service- Voice