AddressWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Process Developer, Customer Service
In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.
Responsibilities
Respond to customer queries and concerns
.Provide support on customers account & improve Customer%27s experience.
.Ability to provide great customer experience / solve customer issues/ Ability to upsell
.Maintain a deep understanding of client processes and policies
.Reproduce customer issues and call out product bugs
.Provide excellent customer service to our customers
.Demonstrate the capacity for critical thinking and analysis.
.Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualifications we seek in you!
Preferred qualifications
Work experience in Customer Service with experience in credit cards/banking
.Relevant experience in a customer service role chat/email/voice
.Analytical skills with customer-centric approach
.Excellent proficiency with English & Hindi
.Ability to work on a flexible rotating schedule 24x7 (including weekend shift)
.Good attention to detail
Minimum qualifications
Any graduate degree or equivalent with an excellent academic record
Effective probing skills and analyzing / understanding skills
Excellent Interpersonal Skills
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.
