Process Design & Excellence Team

This role will require designing, standardizing, coordinating expectations and implementation of solutions/processes to consistently drive efficiency and experience improvements within our fitness centers involving our members, trainers, center managers, center infrastructure and housekeeping (at the center level), as well as their respective monitoring and support functions (at the central level) including trainer operations, center operations, control tower, facilities, customer support and product & technology. The end goal is to plan for and establish highly efficient and standardized center operations standards, with the processes collectively and seamlessly delivering their intended outcomes across business functions.
The Operations Excellence Dy. Manager or Asst Manager will play an essential role in designing and effectively implementing the processes pan India working closely with the Sr Managers and Thought Leaders in the organization.
This role will require understanding of project planning, coordinating expectations and implementation of processes to consistently drive improvements within Cult’s fitness centers encompassing roles such as trainers, center managers, and housekeeping at the center level, as well as their respective monitoring and support functions at the central level including trainer operations, center operations, control tower, facilities and customer support. The end goal is to ensure that the highly standardized processes designed are followed by everyone in the organization.
The role will be responsible for:Timely project deliverySOP roll out and adherenceIdentification of process gapsMitigation of ground challenges
Key metrics the owner is responsible for include:Process adherence (Zero non-conformance on the ground)Defects & breaches (within defined limits)QualityCustomer Net Promoter Score
The role would cover all 1P, 2P, 3P and centers across gyms, group workouts and sports.
Core Skills:Strong skills to plan, execute and monitor processesInfluencing skills and stakeholder managementGood problem solving skills and data orientationHigh attention to detail, highly observantProcess simplification mindset
Looking for candidates with 3+ years of experience in an Operations Excellence or Design role with minimum 2 years in execution on the ground preferably from retail or e-commerce background.