AddressTeam & Role
ServiceNow Training and Certification organization is highly adaptable, innovative, and constantly evolving.
ServiceNow is currently seeking Principal Curriculum Developer responsible for creating effective training content, across media, to enable customer and partners to deploy and use ServiceNow platform.
The ideal candidate is an enthusiastic, highly self-motivated with deep passion for creating best in class content to provide seemliness learning experience to our learners.
What you get to do in this role:
- You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor Led Training, On Demand content and Simulators).
- Participate in content analysis, design, and build the learning solutions, pre-release planning to investigate and discuss the latest release changes for several product portfolios.
- Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises
- Author all levels of assessments to evaluate learner’s skills, knowledge and abilities. Assessments include knowledge checks, quizzes, accreditations, performance-based assessments and legally defensible exams.
- Produce interactive and engaging training content in support of Gen AI and related products incorporating Gen AI.
- Be a valuable team player that interacts with course owners, instructors, and cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content.
- Demonstrate project management skills across multiple courses and mentor junior team members by assisting course owners with completion of assigned release tasks (Example tasks could include - scheduling meetings, updating project plans, metadata and tagging content, submitting website updates, creating reports and updating product records).
- Classify and collect course survey data to distribute to course owners or simulator teams.
- Assist with lab instances support by setting-up data packages of ServiceNow for each release.
- Assist with content testing and QA to ensure accuracy and proper function within Now Learning.
