Package Consultant-Industry Packages (Base 24)

Introduction
As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients’ business environment and achieve business results.
Your Role and Responsibilities

• Provide L1/L2 support for Base24.
• Techno-functional knowledge for Base24.
• Fix the incidents within SLA.
• Readiness to work in regular or afternoon shift.
• Interact with users to understand the issues and resolve them.
• Should aware of Base24 flow.
• Identify the logs.
• Hands on experience on BOD/EOD activity.
• Who you are:
• Base24 L1/L2 support resource.

What you’ll do:

• Provide L1/L2 support for Base24.
• Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.
• Handle a team of 2-3 resources.

Automate processes to increase productivity.
Required Technical and Professional Expertise

• Linux expertise
• SQL expertise
• Effective Handling of Critical Situations.

Preferred Technical and Professional Expertise

• Cards and Banking knowledge