Package Consultant- Fastcollect

Introduction
As an IBM Indusfast collect resource should be able to resolve all issues raised in Ticket. Resource will have hands on experience on Indusfast collect , IBM WASS server, oracle, window server and aware of the Banking terminology.
Your Role and Responsibilities

• Fix the incidents within SLA.
• Readiness to work in regular or afternoon shift.
• Interact with users to understand the issues and resolve them.
• Hands of experience on IBM WASS server , oracle and windows
• Knowledge of payment workflow.
• Identify the logs.

Who you are:
IMPS L1/L2 support resource.

What you’ll do:

• Provide L1/L2 support for application.
• Resolve Sev 1/ Severity 2 and Critical Severity 3 incident within SLA.
• Handle a team of 2-3 resources.

Automate processes to increase productivity.
Required Technical and Professional Expertise

• IBM WASS server
• Oracle
• windows

Preferred Technical and Professional Expertise

• Experience in IBM WASS server, oracle and indus fast collect .