Outlet Manager

Company Overview
MASTI HEALTH AND BEAUTY PRIVATE LIMITED is the parent company of Ode Spa, India's leading spa chain operating across 15 cities. With over 500+ staff and catering to over 1500 customers every day, Ode Spa is well poised to take the Indian wellness industry by storm.
Job Overview
The Outlet Manager will be responsible for managing the operations of our spa outlets in Bengaluru, Karnataka, India. This includes overseeing the daily activities, ensuring excellent customer service, managing the staff, and maximizing sales and profitability. The ideal candidate should have 1 to 3 years of experience in a similar role.
Qualifications And Skills
1 to 3 years of experience as any retail Outlet Manager or a similar role
Proven track record of achieving sales targets and profitability
Strong leadership and management skills
Excellent customer service and communication skills
Ability to train and motivate a team
Knowledge of spa treatments and wellness industry. trends
Ability to handle customer complaints and resolve issues
Attention to detail and strong organizational skills
Proficiency in Microsoft Office and basic computer skills
Roles And Responsibilities
Manage the overall operations of the spa outlets
Ensure excellent customer service and satisfaction
Supervise and train the staff to deliver high-quality services
Monitor and analyze sales and revenue performance
Implement sales and marketing strategies to drive business growth
Maintain high standards of hygiene and cleanliness
Handle customer complaints and resolve issues promptly
Manage inventory and supplies
Prepare reports on outlet performance
Collaborate with the management team to develop and implement policies and procedures,