Order to Cash Operations Specialist

Skill required:Order to Cash - Collections Processing
Designation:Order to Cash Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? You will be a leading Order to Cash - Credit & Collection process. Your role involves comprehending the entire credit and collection process, overseeing daily operations with the assistance of assigned team leads, and collaborating closely with client stakeholders to meet KPIs and SLAs. Your responsibilities include managing resource requirements, comparing budget versus actuals, actively participating in recruitment to onboard suitable team members, and conducting skip-level meetings to understand team concerns and address them to minimize attrition. Your active involvement is crucial in creating a positive Customer Satisfaction Score (C-SAT) Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales Order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to Cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, econciliation of suspense account in cash application, and process them from payment receipt to finalization.
What are we looking for? • Commerce graduates, leading teams for a minimum of 5 years with in-depth experience in the credit & collection process. Quickly adapt to the new client environment (Process & System). • A strong leader who can clearly and concisely communicate goals, tasks, and other organizational needs to the team leads assigned to you. • Should be a master of written and verbal communication to ensure expectations are presented to the team leads in a way they can understand. Good at listening intently, speaking clearly, understanding body language, and being conscious of your tone. • Earn team leads and client trust; effectively bring the team leads closer together by encouraging collaboration and facilitating healthy working relationships between the team and the client. • Make crucial decisions, have confidence in the choices you make, and communicate why you made the decision. • Find ways to overcome any obstacles inevitably faced in the team; take an innovative approach to problem-solving by approaching those obstacles from new and unconventional perspectives. • Demonstrate accountability, acknowledge when mistakes have been made, and find solutions for improvement.
Roles and Responsibilities: • Drive teams to meet SLAs and KPIs. • Create MOS for the teams responsible for and present it on monthly/Quarterly. • Advocate staff maintained all the teams to meet Delivery (Back filling – On Time). • Manage Noiseless Delivery and Backlog/workload management. • Drive team for no compliance Incidents (Password sharing, Data Breach, mis directed emails etc.). • Flag and address Severity 1 Incidents (Incidents with business value impact value). • Drive Process Quality (Per the VOC). • R&C and other Audit observation closure within original timelines. • Manage Leave Plans for Self and teams to make sure sufficient staffing for Delivery. • Drive Ideas creation, Validation, and implementation. • Drive Automation writing business requirement, validation, and implementation projects. • Drive team for low Attrition % • Drive team to Give Constructive feedback on regular basis to create positive working environment.