Ops Analytics Business Analyst- C10

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Assistant Manager, Business Analytics Analyst. - Hybrid. (Internal Job Title: Business Analytics Analyst – C10.) based in Bengaluru - India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.  For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

  
  

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.

  
  

• We empower our employees to manage their financial well-being and help them plan for the future.

  
  

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

  
  

• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

  
  

• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

  
  

In this role, you’re expected to:

The Business Analytics Analyst is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.
Responsibilities:

• Gathers operational data from various cross functional stakeholders to examine past business performance

  
  

• Identifies data patterns & trends, and provides insights to enhance business decision making capability in business planning, process improvement, solution assessment etc.

  
  

• Recommends actions for future developments & strategic business opportunities, as well as enhancements to operational policies

  
  

• May be involved in exploratory data analysis, confirmatory data analysis and/or qualitative analysis

  
  

• Translate data into consumer or customer behavioral insights to drive targeting and segmentation strategies, and communicate clearly and effectively to business partners and senior leaders all findings

  
  

• Continuously improve processes and strategies by exploring and evaluating new data sources, tools, and capabilities

  
  

• Work closely with internal and external business partners in building, implementing, tracking and improving decision strategies

  
  

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  
  

As a successful candidate, you’d ideally have the following skills and exposure:
Qualifications:

• 3+ years relevant experience

  
  

• Good communication skills (both verbal and written) and ability to work with cross-functional partners and team members.

  
  

• Technical Skills: Basic statistical Modeling (Logistic Regression, Decision Tree) , Python SAS

  
  

• Business Knowledge: Credit Card Domain

  
  

• Must Have Other Skill: Strong Logical Reasoning Capabilities, Willing ness to learn new skill, Good Communication and presentation skill

  
  

• Good To Have: Having knowledge of Text Mining, Operation Analytics

  
  

Education:

• Bachelors/University degree or equivalent experience

  
  

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

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Job Family Group:

Decision Management

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Job Family:

Business Analysis

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Time Type:

Full time

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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