AddressRole: Operations Manager
Department: Service & Operations
Employment Type: Full Time, Permanent
Job description
Essential Duties and Responsibilities:
- Onboard new doctors, hospitals onto the platform
- Structured follow-ups to ensure Doctors are on boarded on the platform and using the product
- Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns
- Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
- Doctor backed view on the platform and digital engagement and suggest further improvements
- Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform
- Ensure platform awareness among doctors and offer quick issue resolution
- Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
- Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
- Co-ordinate with product team, do testing of new product launches
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
- Assist product team to understand customer problems, reproduce them and fix them
