AddressWe are looking for a Customer Service Representative with Experience in International Chat Process and willing to work in Night Shift.
If interested please send the updated resume to '[HIDDEN TEXT]'.
Role : Customer Associate (Chat Process)
As a Customer Associate at Lumen you will be responsible for delivering a world-class customer experience to our valued customers. This exciting opportunity will allow you exercise your excellent sales and service skills while growing within a leading technology company.
The position is responsible for fielding inbound online chats and calls from potential and existing customers, resolving complex questions, solving issues, and selling CenturyLink products and services as solutions for customer's communication, technology, and entertainment needs.
The role includes establishing new accounts in the billing system, providing Customer Service and solutions to problems, handling credit inquiries, resolving customer complaints, explaining technical solutions, and asking discovery questions to understand needs.
Minimum Qualifications
•Minimum 2 years to Maximum 5 years experience. Only international Chat experience considered, any domestic experience will be non relevant. Customer-facing or sales environment, experience handling primarily calls and chat.
•Exemplary oral and written communications / comprehension skills in English.
•Background in a customer focused or problem solving environment
Promotes and sells products and services to customers
•Ability to work independently across different shifts, without direct, onsite supervision
•Proficient in working with several computer applications and databases, managing through multiple systems programs and screens simultaneously
•Strong customer focus, problem solving skills, and time management skills
•Experience in complaint handling and resolution
•Ability to meet and exceed monthly performance targets
•Proficient PC Windows-based computer skills. Experience in Microsoft Suite of products
•Minimum typing speed 35+ WPM
RegardsSangeeta Dutta[HIDDEN TEXT]
Skills: Customer Service, Customer Care, Customer Support, Customer Service Executive, Customer Care Executive, Chat Support, International Chat Support, International Call Center, Call Center Executive, International Sales, Non-voice
Experience: 2.00-5.00 Years
Education: Master of Science (MS/M.Sc), Bachelor of Education (B.Ed), Masters in Arts (M.A), Master of Law (M.L/L.L.M), PGDM, Bachelor of Commerce (B.Com), Bachelor Of Pharmacy (B.Pharm), Doctor of Medicine (M.D/M.S), Bachelor of Architecture (B.Arch), Bachelor in Hotel Management (B.H.M), Master OF Business Administration (M.B.A), Master of Philosophy (M.Phil), PhD, Bachelor Of Technology (B.Tech/B.E), Bachelor of Social Work (B.S.W), Masters in Technology (M.Tech/M.E), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor Of Computer Application (B.C.A), Bachelors of Law (B.L/L.L.B), Master of Commerce (M.Com), Bachelor of Design (B.Des.), Bachelor of Arts (B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Masters of Architecture (M.Arch), Master of Pharmacy (M.Pharm), Post Graduate Programme in Management for Executives (PGPX), Bachelor of Dental Surgery (B.D.S), Bachelor of Science (B.Sc), Master of Education (M.Ed), Bachelor of Business Administration (B.B.A), Bachelor of Homeopathic Medicine and Surgery (BHMS), Master in Computer Application (M.C.A), Master of Social Work (M.S.W)
