AddressSupport Managers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go lives
- Provide daily functional support to the teams, to support the successful delivery of General Ledger documents and files.
- Performs financial audits, analyses data, reconcile and balance payroll results, payroll postings and GL interface transmittals for all on and off cycle processing's and adjustment runs
- Reviews all variances through investigation and resolution processes, completes root cause analysis as required, and recommends client intervention procedures and communicates variances
- Analyzes accounting compliance issues and determines financial impacts and risks to Alight/client financials/processes
- Facilitates appropriate resolutions based on those impacts, including system configuration changes
- Makes formal recommendations to the client regarding escalated issues and resolves client inquiries based on financial and legal compliance impacts and risks to Alight, Alight's clients, and funding sources
- Analyzes internal processes, methods, and procedures to ensure appropriate audit controls are in place and being followed
- Responsible for the updating, maintaining, and enforcing of the Defined Work Instructions (DWIs)and other process documentation
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
- Contribute to team meetings and raise any issues immediately to your Operations Manager Serves as expert responder to all audit requests ensuring the accurate and timely responses
- Provides reconciliations of payroll related balance sheet accounts to clients as required.
- Communicates regularly with various payroll processing teams to resolve escalation issues and to share lessons learned to optimize service delivery
- Communicates with Clients and Vendors to resolve Accounting and Treasury related issues
- Working with Operational Management and Products to implement automation, innovation, and any continuous improvement programs
- Support Year End
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learned
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- Time Recording to be completed on time and accurately
- Other duties, as assigned by your immediate supervisor and/or manager
- Build good relationships with all lines of businesses where appropriate
- Participates in projects and activities as needed and assigned
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
DISCLAIMER:
Nothing in this restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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