AddressWho You'll Work With
You’ll work in Gurugram, as a part of the India Knowledge Center team.
You will be part of our administration team in McKinsey Global Capabilities & Services (McKC), responsible for providing administrative support 24/7. The administration department manages the office facility which includes office housekeeping, electromechanical services, security and safety of the premise, and pantry/cafeteria management. The department is also responsible for providing services related to corporate travel which includes managing hotel booking and international/domestic travel, office transport, office-related procurement, events & conferences, etc.
You should have exposure to general administration functions. You will be required to interact with a large pool of vendors and should be adept at performing duties falling under facility management and general office operations. You should have a high service orientation towards office members.
You should be a strong team player, have a high motivation for the administration role, have good learning ability, and be able to communicate fluently in English both in verbal and written form.
What You'll Do
You will be responsible for managing the transport requirements for colleagues and administering transport services with the help of a GPS-based tracking and management system.
In this role your focus will be to provide hands-on support to the team on transport related tasks and with a strong focus on compliance, efficiency and safety and will have the following responsibilities:
- Providing pick-up and drop-off services for more than 800 employees
- Guiding team members and being self-sufficient in scheduling pick-ups and drops according to shift times to ensure no escalation
- Managing the back-to-back pickups and ensure on-time arrivals of cabs
- Managing ad-hoc pickups and drop-offs of members and clients
- Interacting with members and solving their problems in the dropping area
- Monitoring emails and replying with resolutions
- Ensuring all mobile tabs devices are in working condition
- Ensuring 100% compliance of cab and drivers
- Giving special consideration to female security and tracking cabs with female employees
- Handling queries related to MoveInSync Transport management software and providing solutions
- Generating various MIS reports on a daily and weekly basis
- Working in close coordination and cooperation with other administration departments
- Processing order and maintaining MIS for orders and expenses with attention to detail, processing procurement documentation, inviting quotation, making comparison, making PO and maintaining records for all explicit of administration
- Record keeping for all kinds of administration agreements, contracts and AMCs
- Maintaining vendor database, clearing of bills, timely payment
- Creating and maintaining monthly expense report etc.
Qualifications
- Graduate preferably with specialization in hotel management
- 1+ years of experience in core administration in corporate environment, strong organizational and administrative skills
- Proficient in MS Office software (e.g. Excel, Word, PowerPoint)
- Proven track record on coordinating housekeeping and cafeteria activities in corporate office
- Ability to work independently and manage multiple priorities/processes at the same time, and prioritize effectively
- Performs well under pressure and meets deadlines effectively
- Resourceful and proven effectiveness working with vendors and suppliers
- Strong customer service orientation and outstanding customer service skills with ability to interact effectively at all levels
- Responsiveness to multiple (often ad hoc) requests and strong sense of urgency
- Possesses high energy, a "can-do" attitude, a willingness to take initiative, and a proactive approach to practice and team support
- Flexibility to work longer hours during peak work periods
- Strong and fluent in written and verbal communication skills respectively - able to clearly and concisely convey key information through a variety of communication channels (voice mail, e-mail, face to face)
