Address Key Skills
• Knowledge of networking (CCNA) • Knowledge about VOIP, Dialler, IVR • Knowledge of MS outlook.
- Analyze customer requirement for advance service products coordinate with business firms and develop appropriate voice solutions for customers.
- Perform analysis on trunk utility and optimize IP and PBX Communication server for capacity building.
- Monitor all customer inquiries and ensure appropriate resolution of same.
- Plan network capacity for network and perform troubleshoots on existing network.
