AddressJob Description
Ground Staff Job Description Template
We are looking for energetic ground staff to be responsible for administrative duties and communication with passengers. Your duties will include welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations, and selling tickets. You should be able to promptly resolve passenger queries and ensure that all passengers are satisfied.
To be successful as ground staff, you should display outstanding interpersonal skills and achieve excellent customer service, which consistently meets the goals and vision of the airline company. Ultimately, outstanding ground staff should be able to multi-task and ensure that every passenger is comfortable, safe and well-informed of flight schedules, aircraft delays, weather concerns and other factors that may affect passengers.
Ground Staff Responsibilities:
Greeting and welcoming passengers, and responding to questions.
Checking in baggage.
Making reservations.
Selling airline tickets.
Stocking aircraft with refreshments.
Cleaning aircraft after flights.
Assisting disabled passengers and those with small children.
Providing information to passengers.
Ground Staff Requirements:
Diploma in administration or travel, or PG diploma course.
Experience in customer care.
Excellent interpersonal skills.
Well-groomed.
Willing to work shifts.
Computer literate.
Skills: Ground Staff, guest relation executive , Airhostess, Aviation, Airport Management, Air Cargo, Admin Executive, Operations Executive, Customer Support
Experience: 3.00-13.00 Years
Education: Bachelors of Law (B.L/L.L.B), Doctor of Social Work (D.S.W), Master in Computer Application (M.C.A), Master of Social Work (M.S.W), Bachelor Of Computer Application (B.C.A), Chartered Accountancy Inter (C.A Inter), Masters of Architecture (M.Arch), Master of Law (M.L/L.L.M), Master of Science (MS/M.Sc), Bachelor of Arts (B.A), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Science (B.Sc), ICWA (CMA), Doctor of Medicine (M.D/M.S), PGDM, Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Company Secretary, MBBS, Master of Philosophy (M.Phil), Other, Bachelor of Business Administration (B.B.A), Chartered Accountancy (C.A), Masters in Arts (M.A), Masters in Technology (M.Tech/M.E), PhD, Aviation, Bachelor of Education (B.Ed), Bachelor Of Pharmacy (B.Pharm), Diploma, Master of Commerce (M.Com), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), 12th Class (XII), Master OF Business Administration (M.B.A), Master of Pharmacy (M.Pharm), Bachelor of Design (B.Des.), Bachelor of Architecture (B.Arch), Bachelor of Social Work (B.S.W), ICWA Inter, Master of Education (M.Ed), Post Graduate Programme in Management for Executives (PGPX), Bachelor Of Technology (B.Tech/B.E)
