Company

Wipro LimitedSee more

addressAddressPune, Maharashtra
CategoryIT

Job description

  • Pune, India
  • DOP
  • 3059839

Job Description


  • Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly;

  • Handle changes on SSR (Simple Service Request), delivering configuration on meraki

  • Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level

  • Build configuration for DyNS SDWAN Products eq.: Meraki a according to SDWAN standards;

  • Providing in-depth technical support to customers through monitoring, localization and remote repair;

  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;

  • Provide process improvement input wherever possible;

  • Provide Technical engineering support capability for a number of multinational customers;

  • May do proactive jeopardy management;

  • Providing higher level support internally and Hypercare as well

  • Organizing technical trainings or knowledge sharing;

  • Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers

  • Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;

  • When visible recommend flexible and scalable solutions to support new business objectives;

  • Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place;

  • Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed;

  • Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed;

  • Conduct research on network services, protocols, and standards in support of SDWAN.

  • Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved;

  • Roles & Responsibilities:

  • Handle migration/Test and turn-up tasks and installations in general to configure and delivery SDWAN site devices accordingly;

  • Handle changes on SSR (Simple Service Request), delivering configuration on meraki

  • Support 2nd line incidents related to SDWAN Products always cooperating with other levels of support in a in a high level

  • Build configuration for DyNS SDWAN Products eq.: Meraki a according to SDWAN standards;

  • Providing in-depth technical support to customers through monitoring, localization and remote repair;

  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our SLAs;

  • Provide process improvement input wherever possible;

  • Provide Technical engineering support capability for a number of multinational customers;

  • May do proactive jeopardy management;

  • Providing higher level support internally and Hypercare as well

  • Organizing technical trainings or knowledge sharing;

  • Participate in regular meetings with Senior Technical Support Engineers (3rd line), Consultants, Specialists, vendors and/or other 3rd parties e.g. Customers and Suppliers

  • Perform quality checks on customer equipment to ensure all configurations meet required compliance standards as well as both customer and company security policies;

  • When visible recommend flexible and scalable solutions to support new business objectives;

  • Be part of the pre and post-deployment network implementation and understand if what is being deployed is exactly the same as the customer wants or expected to see in place;

  • Monitor and test DyNS products installed on customer network (Nokia Nuage, Cisco Viptela or Meraki) performance and provide network performance statistics and trends reports when needed;

  • Work in conjunction with Design teams in order to ensure the stable operation of DyNS SDWAN products to be deployed;

  • Conduct research on network services, protocols, and standards in support of SDWAN.

  • Help to identify internal team needs by helping L2 engineers solving problems and performing guidance solve issues or making it quickly solved;

  • Qualifications:
    sition
    Voice/ Non-Voice
    Shift
    Qualification
    Experience
    Experience Breakup
    Essential Hiring Skills

    Network Enginner
    50% Voice
    50% Non-Voice
    24x7 as per ROTA , Yes there will be weekend working
    Graduate/Undergraduate
    0-24 months
    Telecom
    Expert Level Knowledge in Routing and Switching
    Experience working over SDWAN Products :Meraki
    CCNP (or similar level of knowledge in networking)
    Knowledge on SDWAN Products;
    Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN
    Good troubleshooting Skills

    Network configuration

    sition
    Voice/ Non-Voice
    Shift
    Qualification
    Experience
    Experience Breakup
    Essential Hiring Skills

    Network Enginner
    50% Voice
    50% Non-Voice
    24x7 as per ROTA , Yes there will be weekend working
    Graduate/Undergraduate
    0-24 months
    Telecom
    Expert Level Knowledge in Routing and Switching
    Experience working over SDWAN Products :Meraki
    CCNP (or similar level of knowledge in networking)
    Knowledge on SDWAN Products;
    Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN
    Good troubleshooting Skills

    If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

    Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com
    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
    Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
    Refer code: 960622. Wipro Limited - The previous day - 2024-03-22 09:42

    Wipro Limited

    Pune, Maharashtra
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