Middle Quality Assurance Engineer

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 30+ countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Slovakia, Canada, and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
We are looking for a Quality Assurance Engineer who will join the team remotely.
The project includes transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis.
The primary focus lies on the CommState Migration Project.
As a part of this migration initiative, all QA team members are responsible for conducting comprehensive validations of End-to-End Call Flows.
Responsibilities

• Write, create, maintain, and execute manual and automated test cases in contact center applications.
• Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology.
• Effectively plan, and define test strategy/test cases, provide QA estimates, provide test management, and test reporting.
• Perform manual/automated testing and log detailed defects in Rally.
• Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or end-to-end testing efforts.
  

• 3 plus Years of experience in QA in Contact Center Domain
• Functional QE experience within the CCS Domain, such as Genesys call routing, and CTI custom softphone applications.
• Knowledge of log verification tools such as Splunk and other Genesys tools such as GA/GAX, and Pulse. Rally / Agile central for Agile deliveries.
• Automation – Experience using the Cyara tool is mandatory.
• Experience working in an Agile environment.
  

• Digital experience with Chat, Chatbot, Email, SMS
• Genesys cloud experience is nice to have but not mandatory.
  

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Skills: Email, pulse, Automation, Qa, Chatbot, agile environment , Chat, Splunk, Sms

Experience: 3.00-5.00 Years