Manager Branch Operations

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Principal Responsibilities

·To ensure timely and error free reporting of transactions received at the Investor Service Centre.

·Manage customer communication effectively in order to have timely resolution

·Excel in distribution services & investor services with special focus on corporate customers

·Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner

·Explore and process efficiency suggestions and contribute to achieve customer delight

·Comply with applicable regulatory requirements on qualifications required for the job profile

·Contribute to the knowledge management initiative of the customer service team.

·Contribution to recruitments / contingency / leave planning

·Ensure compliance to the process manual and FIM

·Excel in the monthly reporting process