AddressWith a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.
We are inviting applications for the role of Management Trainee, Customer Service, Non-Voice (Chat Support)
In this role, you will be responsible for Drive Continuous Improvement and Develop a strategy for team to reach organization goal.
Responsibilities
Monitor team members and able to provide mentorship whenever needed
Manage the flow of day-to-day operations & key metrics like Sales, NPS, Issue resolution
Build reports to update the company on the team's progress
Rapport building with the internal & external stakeholder
Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
Ensure that the highest possible levels of Customer Service are delivered at all times
Assist the Manager as and when necessary to make the business run effectively and efficiently
Communicate clear instructions to team members
Audit conversations & giving coaching & feedback to the agents
Control shrinkage & attrition, drive production hours
Qualifications we seek in you
Minimum qualifications
Graduation in any stream (Preferred B.Tech. or any Technical graduation or additional certification done along with any existing graduation degree)
Meaningful experience in Operations with Customer Service
Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce in absence of Team Leader
Proficient with MS Excel, MS Word, MS PowerPoint
Preferred qualifications
Good analytical and problem solving skills
Ability to communicate verbally and through emails/Phones with businesses
Proven ability to build effective working relationships with clients & internal stakeholders
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
JobManagement Trainee
Primary LocationIndia-Gurugram
ScheduleFull-time
Education LevelBachelor's / Graduation / Equivalent
Job PostingFeb 5, 2024, 10:50:27 AM
Unposting DateOngoing
Master Skills ListOperations
Job CategoryFull Time
