Managed Services Hr Ops-Execution Assistant Manager

JOB DESCRIPTION
About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Job Title: Assistant Manager - HR Managed Services

• Supervise and mentor a team of HR specialists, providing guidance, coaching, and support to ensure their professional development.

• Delegate tasks and responsibilities to team members, monitor their progress, and ensure timely completion of HR transactions.

• Manage day to operations as per the SOP guidelines
  

• Oversee the execution of HR processes and transactions, including Employee Life cycle processes and employee data management.

• Continuously monitor and improve HR processes to enhance efficiency and accuracy.

• Ensure compliance with company policies, legal requirements and industry best practices.
  

• Serve as a point of contact for HR-related inquiries from stakeholders, providing timely and accurate information and resolutions.

• Foster a culture of excellent customer service within the HR Managed Services team.
  

• Maintain and analyze HR data and metrics to identify trends and areas for improvement.

• Prepare regular reports on HR service delivery and performance for senior management.

• Develop and deliver training programs for HR Manged Services staff to enhance their skills and knowledge.

• Stay updated on HR trends and regulations to ensure the team's compliance with changing requirements.
  

• Work with HRIS (Human Resources Information Systems) to manage and optimize HR-related systems and tools / vendor portals as applicable.

• Collaborate with IT to address technical issues and implement system enhancements.
  

• Ensure HR policies and procedures are in compliance with applicable procedures and regulations.

• Assist with audits and compliance reviews as needed.
  

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

• Proven experience in HR operations and shared services, with at least 3 years. of relevant experience.

• Proficiency in HRIS and other HR-related software applications.

• Knowledge of best practices.

• Analytical mindset with the ability to interpret HR metrics.

• Detail-oriented and organized.

• Ability to handle confidential information with discretion.

• Strong problem-solving and decision-making abilities.
  

QUALIFICATIONS
Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.

• Proven experience in HR operations and shared services, with at least 3 years. of relevant experience.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Proficiency in HRIS and other HR-related software applications.

• Knowledge of best practices.

• Analytical mindset with the ability to interpret HR metrics.

• Detail-oriented and organized.

• Ability to handle confidential information with discretion.

• Strong problem-solving and decision-making abilities.