Lead Rpa Developer

Company Description

About Merkle

Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at
1-877-9-Merkle or visit www.merkle.com.

Job Description

Key Qualifications:

• 5+ years of related experience with IT / ITES / BPO including identifying and aligning technology solutions based on business requirements 

 Key Skills and Knowledge:

• Proven knowledge and experience in Robotic Process Automation Tools using UI Path
• Proven knowledge and experience in managing the end-to-end RPA journey – Discover, development, deployment, and maintenance phases
• Proven knowledge and experience in building technical design documents – PDD, SDD, and relevant training documents and providing required support and training
• Proven knowledge and experience in developing/deploying BOTs, APIs, and different activities connection
• Proven knowledge of Microsoft Power Platform MS PowerApps, Flow (Power BI Dashboard would be an added plus)
• Ability to create business processes and custom connectors with Microsoft Flow
• Proven knowledge of VBA scripts would be preferred.
• Proven knowledge and experience in managing the Control room/Orchestrator
• Proven coaching skills to support the wider team in driving RPA deployment
• Proven ability to operate in a constant state of change, adapting style, approach, and delivery to drive business outcomes in a pragmatic manner
• Proven ability to work to challenging deadlines, and work flexibly in a changing and demanding fast-paced environment

Role Overview:

Dentsu is undergoing a global transformation of Operations within the Media line of business. The DGS Automation Analyst will work closely with Regional Media Process Experts to identify and implement process improvement initiatives. This role will assess, develop, deploy, and maintain BOTs to automate transactional activities across Planning, Buying, and Finance functions. The DGS RPA Automation Analyst will also support the Media Operations Enablement Team.

 Key Responsibilities:

• Drive and manage end-to-end life cycle RPA implementations using attended/ unattended BOTs in the appropriate automation platform.
• Advocate and enforce the correct use of project frameworks, development standards, and best practice
• Conduct pre-deployment high-level assessments including process analysis & documentation along with project scoping
• Translate business requirements and technical requirements into technical design and develop e PDD (Process Description Document) and SDD (Solution Design Document)
• Develop high-level project plans for implementation projects
• Perform QA on development codes, troubleshoot, and resolve technical issues related to RPA solutions.
• Conduct testing and debugging of RPA workflows to ensure they meet business requirements and performance standards.
• Provide hypercare support and maintenance for RPA solutions, including system updates and enhancements.
• Perform control room /Orchestrator management and architecture designing
• Ensure compliance with security and data protection standards in RPA processes.
• Document RPA development activities and create technical documentation, and user guides, and provide end-user training and support to superuser/s, as required.
• Stay up to date with industry best practices and emerging RPA technologies.
• Build and deploy solutions using Microsoft Power Platform MS PowerApps, and Flow.

Qualifications

Bachelor’s Degree in computer science, engineering, or related technical field