AddressRoles & Responsibilities: -
- Review and approve the sampling strategy that suits the business requirement.
- Decide on the Calibration Process and Variance Target.
- Create and review the Quality Standard Document and ensure adherence to same.
- Assist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)
- Ensure that the Quality Process adheres to the Quality Standard.
- Conduct Skip Level meetings with the advisors and QA’s.
- Attend LA Training and BPET Training roadmap for self-development.
- Mentor Team Members to improve performance and behavior.
- Understand VOC/VOE and implement actions to improve the performance on them.
- Participate in WNS BPET initiatives.
- Regular interaction with clients and maintain good relationships.
- Deploy standard Quality Framework.
- Assist the Operations Team during migration in terms of base lining and QA identification.
Work Experience : -
- Domain Expertise in Power Point Designing, Content Designing & Transactional Quality, Work Experience for a Minimum 1 Year.
- Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).
- Ability to work in a continuously challenging environment.
- Understanding of end-to-end processes and appreciation of critical parameters.
- Knowledge of MS Office – Excel, PowerPoint, Word.
- Good communication and analytical skills.
- Self-initiated and zeal for continuous improvement.
