Address[IF YOU ARE EARNING LESS THAN Rs.30.Lacs.pa, DO NOT APPLY FOR THIS JOB]
Job Description :
- Plans and directs the activities of the company/region in accordance with objectives and policies established by the Head of Operations and Head of Sales.
- Responsible for the region's Business and Operational strategy, Market Competitiveness, Revenue and People Success.
- Responsible for the growth and profitability of the company's RETAIL operations & accountable for service delivery of on-site centres. Establishes functional controls for operating efficiency and monitors targeted regional performance.
- Under strategic direction; he/she Plans, directs, and monitors REVENUE and SERVICE DELIVERY for NCR region for all Business Lines of the company.
- Will initiate and develop new business opportunities in B2B space (Onsite and Large under writing deals)
- Develops and executes strategies and programs to achieve various internal and external business goals. (Service quality, Parent experience, Staff Productivity, Process Excellence, Asset Optimisation, Corporate relationship etc).
- Regularly participates & interacts with external industry relationships & builds KLAY brand.
- Owns broader objective of people care responsibilities for the region. Forecasts and manages operating budget, sets functional review schedules and establishes procedures for - business continuity & Health and Safety compliance. Sets and provides direction to the team and measures the team's effectiveness.
Education / Work experience :
- Graduate + MBA with total work experience of 15+ years of which 5 years in leading a business (independent P&L) for a region within in India.
- Preferable from RETAIL (medium format) industry; should have worked in medium to large companies and well understand the complexity of dispersed business network along with CARE as a service delivery.
Personal Attributes :
Leadership Qualities, PEOPLE Champion (1 to 1 and 1 to many), Excellent Communication Skills; Service & Solution mindset; Self driven personality. Live by personal Quality, Ethics, high career values and "Diversity in workplace".
