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Form of work Hotel Name Company Description Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature residences.We're all about design, functionality and intuitive experiences. We make everything easy so guests can switch effortlessly between work, leisure and family time. After your inspiring meeting, spend time well with the kids in our lively Social Hubs. Job Description
- To check Public Areas and guestrooms.
- To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
- To prepare and issue room status report.
- To report and follow up on repair and maintenance.
- To document all daily activities and events such as guest complaints in the logbook.
- To attend to guest requests and complaints. Takes corrective action.
- To assist in the inventory of guestroom linen.
- Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
- Prepares supervisor's report, accomplishes requisition from and maintenance work orders.
- Reports and turns over any items left by guests to Lost & Found in-charge.
- Maintains high standards of cleanliness of all guest and service elevators.
- To check on the standard of "Turn down services".
- To liaise closely with Front Office regarding guestroom status.
- TL - HK ensures that they wear their full Sofitel uniform including the name tag jewelry meeting Sofitel specification
- To provide a courteous and professional service at all times.
- To maintain good working relationships with your own colleagues, and all other departments.
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To carry out any other reasonable duties and responsibilities as assigned.
- To perform secondary duties as assigned by the Assistant Housekeeper.
- To check Public Areas and guestrooms.
- To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.
- To prepare and issue room status report.
- To report and follow up on repair and maintenance.
- To document all daily activities and events such as guest complaints in the logbook.
- To attend to guest requests and complaints. Takes corrective action.
- To assist in the inventory of guestroom linen.
- Sees adequate storage of supplies inventory on assigned floors to safeguard against shortage or loss.
- Prepares supervisor's report, accomplishes requisition from and maintenance work orders.
- Reports and turns over any items left by guests to Lost & Found in-charge.
- Maintains high standards of cleanliness of all guest and service elevators.
- To check on the standard of "Turn down services".
- To liaise closely with Front Office regarding guestroom status.
- TL - HK ensures that they wear their full Sofitel uniform including the name tag jewelry meeting Sofitel specification
- To provide a courteous and professional service at all times.
- To maintain good working relationships with your own colleagues, and all other departments.
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To carry out any other reasonable duties and responsibilities as assigned.
- To perform secondary duties as assigned by the Assistant Housekeeper.
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
