Hozpitality - Reservations Executive

Hotel Name Company Description Novotel. A well-loved worldwide network of destination hotels where everyday moments matter. Our aim is to provide a high level of comfort and relaxation for all our leisure, wellness and business guests. The Novotel experience includes suites, studios and apartments for longer stays, resorts for family holidays and signature residences.We're all about design, functionality and intuitive experiences. We make everything easy so guests can switch effortlessly between work, leisure and family time. After your inspiring meeting, spend time well with the kids in our lively Social Hubs. Job Description Reservation Executive
You are the beginning of an exceptional guest experience. As a Reservation Executive, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:

• Sort all the correspondence in the order of priority and process the reservation to the set standard
• Input, modify or cancel phone reservations into the system directly and file accordingly
• Access the GDS / CRS / Internet regularly and input these reservations into the system
• Ensure that all the reservation requests are processed and confirmation and or cancellation letters, faxes or e-mails are sent out within 24-hour period.
• Check all the reservations for the next day's arrival and ensure that all the pertinent information regarding the stay and special requests are being fulfilled.
• Acquaint self with regular callers and acknowledge them by name.
• Answer inquiries and / or promote hotel services and facilities. Answer questions on rates and room type availability.
• Ascertain callers needs though open-ended questions and try to sell higher yield rooms.
• Use the correct guest history when making a reservation.
• Remain up to date with all the new promotions for the hotel as well as the ACCOR Group.
• Refer to the Credit Manager if credit facilities are required.
• Obtain approval from the Front Desk for same day reservation or on near sell-out dates.
• Refer requests for extension or change of payment for in-house guests to Front Desk.
• Perform any other duties that may be assigned from time to time by the management.

Qualifications Your experience and skills include:

• Guest focused personality is essential
• Prior experience working with Opera or a related system experience is an asset
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus Point.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Additional Information Will be taking care for Novotel Visakhapatnam Varun Beach & Varun Beach Bheemili Resort - Managed by Accor